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Refund Policy

Refund & Return Policy

1. GENERAL PRINCIPLE

All sales of KAYDEAN products and services are considered final. By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms of this policy.

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2. NO REFUND FOR "CHANGE OF MIND"

KAYDEAN QADDASA NIAGA does not offer refunds, returns, or exchanges for "Change of Mind," personal dislike of product texture/scent, or any other subjective reasons once the order has been processed.

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3. HYGIENE AND PRODUCT INTEGRITY

In accordance with Malaysian health and safety standards for cosmetic products:

  • Opened Products: Any product that has been opened, unsealed, or has had its original packaging tampered with is strictly non-returnable.

  • Safety Seals: Returns will only be considered for items that are in their original, unopened, and pristine condition.

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4. INCORRECT ITEMS OR DEFECTIVE GOODS

If you receive an item that is different from your order or has a significant manufacturing defect:

  • 48-Hour Notification: You must notify us within 48 hours of receiving the parcel.

  • Mandatory Evidence: You must provide an unboxing video and high-resolution photographs showing the product in its original shipping box. Failure to provide an unboxing video may result in the immediate rejection of the claim.

  • Resolution: Upon verification, KAYDEAN will provide a replacement or a refund at our sole discretion.

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5. THE 30-DAY "NO IMPROVEMENT" GUARANTEE

We offer a full refund for the Product Price if you complete our 30-Day Beauty Program and see no skin improvement. To protect the business against fraudulent claims, the following strict conditions must be met:

  • Pre-Program Baseline: You must have submitted a clear, time-stamped "Day 1" photo to our consultants before starting.

  • Program Adherence: You must prove 100% adherence to the personalized routine provided. This includes maintaining the weekly check-in log on our CRM/WhatsApp.

  • Product Monogamy: This guarantee is immediately voided if you use any third-party active skincare products (e.g., AHAs, BHAs, Retinoids, or other barrier-affecting products from other brands) during the 30-day period.

  • Definition of Improvement: "Improvement" is defined as any objective positive change in skin hydration, reduction in redness, or improved barrier texture. The final assessment is at the sole discretion of KAYDEAN QADDASA NIAGA.

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6. SHIPPING COSTS AND REVERSE LOGISTICS

  • Non-Refundable: Original shipping fees are non-refundable.

  • Return Shipping: The cost of returning any items to KAYDEAN for inspection shall be borne entirely by the Customer.

  • Lost Returns: KAYDEAN is not responsible for any return parcels lost in transit; we highly recommend using a tracked courier service.

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7. REFUND METHOD

Approved refunds will be credited back to the original payment method or via bank transfer within 14 working days of the approval date.

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